Privacy Policy

JEM Consult Ltd respects and values the privacy of everyone who visits this website, yourwayahead.org. We will collect and use your data solely to provide and enhance the Service, in a way that aligns with our legal obligations and respects your rights under the law. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

We may change this policy from time to time by updating this page. You should check this page occasionally to ensure you are happy with any changes.

This policy was last updated on 7 April 2024.

Definitions and Interpretation

Interpretation

The following definitions shall have the same meaning regardless of whether they appear capitalised, in singular or plural forms.

Definitions

For the purposes of this Privacy Policy:

Who We Are

JEM Consult Ltd, trading as Your Way Ahead, is the ‘controller’ of your personal data during your interactions with us. A ‘controller’ is a company that decides why and how your personal data is processed.

Where this policy refers to “we”, “our” or “us” below, unless it mentions otherwise, it’s referring to the company that is the controller of your personal data.  For clarity and understanding, The JEM Consult Ltd means Your Way Ahead and vice versa.

What Does This Policy Cover?

This Privacy Policy applies only to Your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how Your data is collected, stored, or used by other websites and We advise You to check the privacy policies of any such websites before providing any data to them.

What Data Do You Collect and How?

We may collect and process the following personal data about you:

• Personal data you give to us:

  We collect information that You voluntarily provide to Us through Our websites, social media pages, or by contacting Us via phone, email, or other means. This information may include Your name, contact details (such as phone number, email address, and physical address), details about Your enquiries, and Your opinions on Our Services.

• Personal data we collect about you:

  We may automatically collect the following personal data: Our web servers typically store details about Your browser and operating system, the website from which You visited Us, the pages You view on Our site, and, for security purposes Your Internet Protocol (IP) address assigned by Your internet service provider. We gather some of this information using cookies. Additionally, We may receive personal data that You permit to be shared, which is included in Your public profile on a third-party social network.

How Do You Use Personal Data?

We collect Your personal information to better understand Your needs and provide You with a better service. Specifically, We use Your data for the following purposes:

• To provide brochures and other materials that You have specifically requested.

• To contact You through email, text message, post, or telephone with marketing information regarding Your Way Ahead and our services.

• For internal record-keeping.

• To perform analysis and profiling to inform Our marketing strategy and to personalise Your customer or visitor experience.

• To conduct market research and continually enhance the products and services We offer.
• To manage Our websites and perform internal operations, including troubleshooting, testing, and gathering statistical data.
• For marketing activities (beyond those relying on Your consent), such as tailoring communications or sending targeted messages via social media and other third-party platforms.
• To prevent fraudulent and criminal activities.
• To communicate and correspond with You effectively.
• To ensure network and information security, protecting Your information against loss, damage, theft, or unauthorised access.
• To comply with Your requests regarding the exercise of Your rights (for example, if You ask Us not to contact You for marketing purposes, We will maintain a record on Our suppression lists to honour Your request).
• For corporate restructuring, reorganisation, or the sale of Our business or assets.
• To enhance the efficiency and accuracy of Our databases and systems, including consolidating records We hold about You.
• For general administration, including managing Your enquiries, complaints, or claims.

• We may also process Your data without consent if We have legitimate interests that allow Us to do so, in compliance with the Data Protection Legislation and Your legal rights.

Others Who May Receive or Have Access to Your Personal Data

• Our suppliers and service providers

  We may share Your information with third-party service providers, agents, subcontractors, and other organisations to facilitate the services they provide to Us or to You on Our behalf. These third parties may include cloud service providers (such as hosting and email management), advertising agencies, and administrative services providers. When We engage these third-party service providers, We only disclose the personal data that is necessary for them to perform their services. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise You to check the privacy policies of any such third parties.

• Other ways We may share Your personal data

  We may also transfer Your personal data if required by law, for example, to comply with legal obligations (such as sharing Your data with law enforcement), to detect or report a crime, to enforce Our contracts, or to protect the rights, property, or safety of Our customers. However, We will always take steps to ensure that Your privacy rights are upheld.